Yalla Baloot & Hand
Yalla Baloot & Hand
Welcome to Yalla Baloot & Hand (the "Platform" or “Baloot”) provided by Yalla Technology FZ-LLC, whose registered office is located at Dubai Internet City (DIC) 16, United Arab Emirates (P.O. Box: 501913) ("we" or "us").
In particular, we would like to draw the attention of underage youth (especially children under the age of 13) and their guardians. We have specified a special section on the protection of underage users (in bold).
You are reading the terms, which govern your relationship with us and act as an agreement between you and us, and clarify your access to and use of the platform (the "Platform") and our related websites, services, applications, products and content (collectively, the "Services"). Access to certain services or service features (for example, but not limited to, the ability to submit or share user content (as defined below)) may be limited by age and does not apply to all service users. The services we provide are for private and not commercial use only. For purposes of these terms, "You" and "Your" refer to your identity as a user of the services.
These terms constitute a legally binding agreement between you and us. Please read them carefully.
By accessing or using our services referring to these Term of Service as its terms, you acknowledge and irrevocably represent that you have read and understood the Terms, and you voluntarily and irrevocably accept and agree to be bound by the Terms.
Your access to and use of our services is also governed by our Privacy Policy, Community Guidelines, Virtual Items Policy and any other policies, the terms of which can be found directly on the Platform, or where the Platform is made available for download, on your mobile device’s applicable app store, and are incorporated herein by reference. By using the Services, you consent to all those above-mentioned terms.
Our Services are only for people 13 years old and over (with additional limits that may be set forth in the table below). By using the Services, you confirm that you are over the minimum age specified herein. If we learn that someone under the relevant age specified above is using the Services, we will terminate that user’s account.
If you, as a guardian, find that a child under your guardianship has used our Platform, please contact us immediately to delete it. By children, we mean users under the age of 13 years old; or with additional limits for specific jurisdictions ("Minimum Age Limits") that may be set forth in the table below:
| Country/area that the user is from | Minimum age of the user |
| Turkey | 18* |
| European Economic Area/Switzerland/UK | 16** |
| Saudi Arabia | 15 |
| USA | 16 |
| Malaysia | 18 |
| Singapore | 18 |
| Egypt | 18* |
| The United Arab Emirates | 21**** |
*Users between the ages of 13 and 18 in those countries shall obtain consent from their parents/guardians before using the Platform.
**Users in the European Economic Area, the UK and Switzerland under the age of 16 can use the Platform provided they obtain the consent from their parents/guardians prior to using the Platform.
**Users in Thailand under the age of 20 shall obtain their parent or legal guardian's consent to register an account on and use the Platform.
****For users located in the United Arab Emirates, the minimum age to be legally consented to commercial transactions is 21 (according to the Moslem calendar). However, the underage user between the ages of 18 and 21 may obtain a court order allowing him/her to enter into specific commercial transactions. In addition, the underage user over the age of 7 can engage in commercial transactions with the approval of their guardians.
Please also read our Privacy Policy, as this determines how we use your personal information. Your use of the services on our Platform is deemed to be your acceptance of the terms.
We may amend the terms from time to time, and we will use commercially reasonable efforts to give all users reasonable notice of any material changes to these terms, such as through notices on our Platform, but you should also read the terms at regular intervals to check for such changes. We will also update the "last update" at the top of these terms to reflect the effective date of such terms. Your consent and/or continued use of the services beyond the effective date of the new terms will indicate your acceptance of the new terms after we have fulfilled our obligations as informed. If you do not agree to the new terms, you must stop accessing or using the services. By accessing or using the services referring to these Terms of Service as its terms, you acknowledge and irrevocably represent that you have read and understood the Terms of Service, and you voluntarily and irrevocably accept and agree to be bound by the Terms of Service.
To access and use certain content of the Platform, you may need to create an account with us ("Your Account").
Your account is for your personal use only, and you are prohibited from giving, lending, transferring or otherwise allowing any other person to access or use your account. Your user identifiers (such as user ID) assigned by the Platform in our services remain our property and we have the right to disable, recycle and reuse these identifiers once you or we terminate or deactivate your account for any reason.
You are responsible for :(i) protecting the information of your account, including any passwords used to access your account and our services, and (ii) using our services under your account. If you know or suspect that your account or password has been compromised, you should promptly notify us via [email protected]. Unless we receive and confirm notification from you that your account and/or its password has been compromised, we will consider you to be using your account.
You agree to be solely responsible (to us and/or others) for activities that occur under your account.
We reserve the right to disable your user account at any time, including your failure to comply with any provision of these terms under our reasonable advice, or your activity in our discretion, will or may cause harm, damage, violation or infringement of any third party rights, or violation of any applicable laws or regulations.
If you no longer want to use our Services again, and would like your account deleted, we can take care of this for you. You can initiate your own account deletion through our official website (www.yallabaloot.com) or In-App Settings. The specific instructions please find in Yalla Baloot & Hand Account Deletion Policy.
When you submit, upload, transmit or display any data, information, media or other content related to your use of our services ("Your Content"), you understand and agree that
You are fully responsible for the content and we recommend that you keep a backup copy of it at all times. You must at all times ensure that: (i) you have the rights necessary to post, transmit, display or otherwise make publicly available your content and grant us the rights set out in these terms; (ii) your content (and our use of your content in accordance with these terms) does not infringe or violate the rights of anyone or otherwise violate any applicable law or regulation.
You warrant that any such contributions meet these criteria and that you will be liable to us and indemnify us for any breach of this warranty. This means that you will be liable for any loss or damage arising from a breach of the warranty.
We reserve the right to cut, crop, edit or refuse to publish Your Content at our sole discretion. We have the right to remove, disallow, block or delete any content you make on our Services if, at our sole discretion, Your Content does not comply with the content standards set out in the terms. In addition, we have the right - but not the obligation - at our sole discretion to remove, disallow, block or delete any your Content (i) that we consider to violate these terms, or (ii) in response to complaints from other users or third parties, with or without notice and without any liability to you. As a result, we recommend that you save copies of any Your Content that you post to the Services on your personal device(s) in the event that you want to ensure that you have permanent access to copies of such Your Content. We do not guarantee the accuracy, integrity, appropriateness or quality of any Your Content, and under no circumstances will we be liable in any way for any Your Content.
In certain circumstances, we also have the right to disclose your identity to any third party who claims that Your Content you post or upload to our services constitutes a violation of their intellectual property rights or privacy rights. Disclosure will be subject to a legally binding court order.
Any Your Content will be considered non-confidential and non-proprietary. You must not post any Your Content on or through the Services or transmit to us any Your Content that you consider to be confidential or proprietary. When you submit Your Content through the Services, you agree and represent that you own that Your Content, or you have received all necessary permissions, clearances from, or are authorised by, the owner of any part of the content to submit it to the Services, to transmit it from the Services to other third party platforms, and/or adopt any third party content.
You acknowledge and agree that when you view content provided by others on the Services, you are doing so at your own risk. The content on our Services is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Services.
We make no representations, warranties or guarantees, whether express or implied, that any Platform Content (including Your Content) is accurate, complete or up to date. Where our Services contain links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. You acknowledge that to the extent permittable by laws and regulations, we assume no obligation to pre-screen, monitor, review, or edit any content posted by you and other users on the Platform (including Your Content).
By posting Your Content to or through the Services, you waive any rights to prior inspection or approval of any marketing or promotional materials related to such Your Content. You also waive any and all rights of privacy, publicity, or any other rights of a similar nature in connection with your Your Content, or any portion thereof, unless privacy setting is applied when you post such content. To the extent any moral rights are not transferable or assignable, you hereby waive and agree never to assert any and all moral rights, or to support, maintain or permit any action based on any moral rights that you may have in or with respect to any Your Content you Post to or through the Services.
Unless otherwise provided by laws and regulations, we assume no obligation to monitor User Content and we are not responsible for monitoring any inappropriate or illegal Content or conduct by other players. However, we do reserve the right, at our sole discretion, to monitor and/or record your interactions with the Services and other users (including voice chat, text chat communications) when you are using the Services.
You agree not to engage in any of the following prohibited activities in connection with or related to our services, or to allow anyone to do the same on our services using your account:
Please note that we may have technical measures designed to prevent unapproved or unauthorized use of the Platform or use of the Platform in violation of these terms. You agree that we can use these measures and that you will not attempt to disable or circumvent them in any way.
In addition to the above, your access to and use of the Services must, at all times, comply with our Community Guidelines.
We reserve the right to remove or disable access to the content at any time, for any reason or without notice, in our sole discretion. Certain reasons why we may remove or disable access to content may include finding the content objectionable, in violation of these Terms or our Community Guidelines, or otherwise harmful to the Services or our users.
You agree to defend, indemnify and hold harmless all claims, liabilities, costs, damages, losses and expenses (including but not limited to attorney's fees and expenses) for us, our parents, subsidiaries and affiliates and their respective officers, directors, employees, agents and consultants. These claims, losses and expenses (including but not limited to attorney's fees and expenses) are due to any breach of these terms by you (or any user of any account), including, but not limited to, any breach of your obligations, representations or warranties.
No provision in these terms affects your legal rights that cannot be altered or waived by contract, and you shall always exercise these rights as a consumer.
The services are provided "AS IS". We make no warranties or representations regarding the services. In particular, we do not represent or guarantee that:
No representations, warranties or other terms (including any implied terms relating to satisfactory quality, fitness for purpose or compliance with description) shall apply to the service except as expressly set out in the terms. We may change, suspend, withdraw or limit the availability of all or any part of our Platform at any time without notice for business and operation purposes.
No provision in these terms excludes or limits our liability for damages that may not be legally excluded or limited by applicable law. This includes death or personal injury and fraud or fraudulent representations due to our negligence or the negligence of employees, agents or subcontractors.
In accordance with the above terms, we do not assume any liability to you for the following:
(i) Loss of profits (whether directly or indirectly); (ii) Loss of goodwill; (iii) Loss of opportunities; (iv) Loss of data that you suffer; or (v) Indirect or consequential loss that you may suffer. Any other losses you pay to baloot during the past 12 months will be limited to the amount you pay.
Any loss or damage you may suffer as a result of the following:
Please note that our Platform is for domestic and private use only. You agree not to use our Platform for any business or commercial purposes, and we shall not be liable for any loss of profit, loss of business, loss of goodwill or business reputation, business interruption or loss of business opportunities.
If defective digital content provided by us damages your device or digital content due to our failure to use reasonable measures and functions, we will repair the damage or pay you compensation. However, we shall not be held liable for your failure to properly follow the installation instructions or recommendations to comply with minimum system requirements, and you may avoid following our recommendations and applying updates, and these limitations on our liability to you shall apply regardless of whether we have been informed or should have been aware of the possibility of any such loss.
Please note that telecom charges and other charges, , including text message and data charges, may be incurred when you are using the Platform. You are responsible for all such fees, charges and expenses. If you are unsure of these charge standards, please consult the service provider before using the services.
To the fullest extent permitted by law, you irrevocably release us and our affiliates from all known and unknown claims, demands and damages (actual and consequential) due to any dispute arising out of your use of the services with any third party, including any carrier, copyright owner or other user directly between you and such third party.
We may, in our sole discretion, distribute corrections, updates, upgrades and new versions of the "software" and/or "services" (collectively, the "Updates"). You agree to receive and allow us to provide updates to your device, and you acknowledge that if you do not accept and install updates, the software and/or services may no longer operate with the full functionality or performance described in the specification, or fail to operate. These updates can be automated or manual. We do not warrant that any updates will be provided to any of our Platform or Services or that such updates will continue to support your device or system.
We reserve the right, at our discretion, to change or restrict the functionality and performance of the software and/or services, including withdrawing support or access to the software and/or services, and to prevent the use of any software and/or services with all available updates that have not been installed.
We provide numerous service options. Certain service options are provided free of charge, while other options require payment before they can be accessed. From time to time, certain products or services (such as Virtual Goods, Paid Subscriptions, and other provision of Yalla Baloot or provision of certain additional features within Yalla Baloot if applicable) within Yalla Baloot may be subject to payment.
You may make payments to us or other third parties from time to time in connection with the Platform. You agree that, in addition to any other relevant provisions of these terms, you will comply with all terms and conditions of the relevant payment service (whether the payment service provider is us or a third party). We are not liable for any transactions processed by third parties or any payments made to third parties, whether or not in connection with the relevant Licensed Items. You agree to bear all costs and taxes associated with the Platform and that all prices and availability of the Platform may change from time to time.
Unless otherwise provided in these terms of the services or required by applicable law in your jurisdiction, no virtual goods and virtual currency shall be refundable after purchase (whether used or unused) under any circumstances.
The Platform may include functionality which allows you to purchase and use virtual goods (eg. decorations, game props within our Platform) ("Virtual Goods"). We grant you a limited, personal, non-exclusive, non-sublicensable, non-transferrable, revocable licence to use such Virtual Goods and Virtual Currency (collectively as “Virtual Items”) within the Platform in accordance with any requirements set out in our Virtual Items Policy and in this terms. Unless otherwise specified in the Platform, all Virtual Items specified hereafter will be deemed to be an integral part of the Platform and therefore belong to the Licensed Items.
Virtual Goods may be licensed to you upon payment by you of Virtual Currency (such as Golds, Diamonds, and Gems in our Platform) purchased, earned or obtained through your use of our services or from any Platform we enable for this purpose from time to time. Virtual Currency do not represent any credit balance of “real world money” or the equivalent, and cannot be redeemed for "real world money" or anything of monetary value.
You acknowledge that you do not own the Virtual Items, they are provided solely for your enjoyment of our services. All sales of Virtual Items by us to you are final.
You will not trade, sell, gift, transfer or lend Virtual Items(a "Virtual Transaction"), except as expressly permitted by us in writing. Any user of the services who violates this restriction may have his or her account terminated by us, have Virtual Goods and/or Virtual Currency forfeited from his or her account, and/or be subject to liability for damages and litigation and transaction costs.
All Virtual Items of a user will expire automatically upon termination of such user’s account for any reason.
We also require you to comply with our Virtual Items Policy to the purchase and use of Virtual Items. Please note that we may change these policies from time to time.
All intellectual properties (including any future updates, upgrades and new versions) of the Platform and our Services and software will continue to belong to us and our licensors. You have no right to use our intellectual properties unless expressly provided in these terms. In particular, you have no right to use our trademarks or product names, logos, domain names or other unique brand features without our prior written consent. Any comments or suggestions you may make about our services are entirely voluntary and we will be free to use them at our discretion without payment or other obligations to you.
We respect all intellectual properties and ask you to do so. As a condition of accessing and using the services, you agree not to use the services to infringe any intellectual properties, for example, not to upload any content owned by any other person to the Platform. We reserve the right, with or without notice, at any time in our sole discretion to block access and/or terminate the account of any user who infringes or is accused of infringing any copyright or other intellectual properties.
When you use use our Platform or Services, you may be able to access content from a variety of sources – it may be content posted by you and/or other users, content provided by third parties providers, content you see in advertisements prepared by third parties, or any other third party content made available or accessible (together we refer to all of this content as “Third-Party Content”). We are not responsible for, and do not provide support or guarantee for the legality, accuracy or reliability of any Third-Party Content submitted, transmitted or displayed or linked to by our Platform, Services or our advertisers. You acknowledge and agree that, by using our Platform or Services, you may be exposed to content that is inaccurate, misleading, defamatory, offensive or illegal. Any reliance on or use of our Platform or Services or any content accessible from our Platform or Services is at your own risk. Your use of our Platform or Services does not entitles you to any rights to access to content in connection with your use of our Platform or Services.
We also do not guarantee the quality, reliability or suitability of any third-party services provided, advertised or linked to through our Platform or Services, and we assume no responsibility for your use of or relationship with any such third-party services. If you access third-party services through our Platform or Services, you must comply with any terms and conditions that apply to those services.
There may be, from time to time, third party content and services made available to you through our Platform or Services that are subject to further terms, including terms from the relevant third party that originally produced such content and services. Such content and services are subject to other terms, including those of the relevant third parties that originally generated such content and services. In such event, you agree to comply with any other terms and conditions notified to you in respect of such third-party content and services.
We may review (but do not undertake to review) content or third-party services provided through our Platform or Services to determine whether they comply with our policies, applicable laws and regulations, or whether they are objectionable. We may remove or refuse to provide or link to certain content or third-party services if they infringe intellectual properties, are obscene, defamatory or abusive, infringe any rights or pose any risk to the security or performance of our Platform or Services.
However, please note that we do not assume any responsibility, nor do we accept, support or guarantee the quality, reliability or suitability of any content, software, plug-ins, tools or data provided by third parties in connection with the licensed use. Any reliance on or use of such content, software, tools, plug-ins or data is at your own risk. You must comply with any other terms applicable to any third-party content, software, tools, plug-ins and data.
To better provide you with our Platform and Services, we may ask to access and/or use your related devices (e.g., mobile phones, tablets) to access the software and/or services - for example, we may need to use your device's processor and storage to complete related software installation. You agree to allow us to access and use your device. Please refer to the Privacy Policy for detailed descriptions of these contents. You may also use the guidelines in the Privacy Policy to restrict our use of certain functions on your device.
We will provide further information about how a particular item's software or a particular service can be used and accessed by you in the relevant software or service or in other ways to access your device (for example, stored as part of the installation process of the relevant service through the relevant installer). Please understand that we may not be able to provide you with our relevant Platform or Services if you have not provided us with authorization to use or access your relevant devices.
Any personal information we use or access on your device (as defined in the Privacy Policy) will be treated in accordance with these terms (including our Privacy Policy).
We reserve the right to temporarily or permanently suspend or terminate your user account or restrict your access to some or all of the services with or without notice to you, including:
If we close permanently or terminate your user account, we will inform you in advance, so that you have the time to access and save your information and content, unless we have reason to believe that your continued access to your account will harm us or our services, or violate the requirements of law enforcement or other government agencies (applicable laws or regulations or third-party rights).
Depending on any legal rights you may have, if your account is temporarily or permanently suspended or terminated, access to your username, password, and any relevant information or content associated with your account may be suspended or terminated. Since we do not guarantee that your content will be permanently available, you should back up any content you value.
If you no longer want to use our services, please refer to “Part 4. Your Account”.
No content in these terms shall supersede your obligatory rights under any laws and regulations, and your obligatory rights will apply in the event of any inconsistency with these terms.
You agree that no claim shall be made against us for any statement not expressly provided for in these terms. The invalidity of any provision (or part of any provision) of these terms does not affect the validity or enforceability of any other provisions (or the remainder of such provision). If a court finds that we are unable to enforce any part of these terms as drafted, we may, to the extent that applicable laws and regulations are enforceable, replace such terms with similar terms without changing the remaining provisions of these terms. No delay in enforcing any provision of these terms shall be construed as a waiver of any right under such provision. Any rights and obligations under these terms shall, by their nature, continue in force and effect, including but not limited to any obligation of the parties with respect to their liability or compensation (if any), which shall survive the termination or expiration of these terms.
No person other than you and us (subject to any applicable laws and regulations) has the right to enforce these terms against anyone, and you may not delegate, assign or transfer these terms or any rights or obligations under these terms without our prior consent. We are free to assign, transfer or subcontract these terms or all or part of our rights and obligations under these terms without your prior consent or notice. You acknowledge and agree that in no event shall our partners or affiliates assume any liability under these terms.
Entire Agreement. These Terms constitute the whole legal agreement between you and us and govern your use of the Services and completely replace any prior agreements between you and us in relation to the Services.
Security. We do not guarantee that our Services will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programs and Platform to access our Services. You should use your own virus protection software.
Unless otherwise provided by the applicable laws and regulations of in your jurisdiction (for example, you may have access to local courts (including small claims courts (or similar courts)) in your jurisdiction, these terms and any dispute or claim arising out of or in connection with them shall be construed and governed by the laws of the United Arab Emirates.
Any dispute arising out of or in connection with these terms, including any issues relating to the existence, validity or termination of these terms, shall be arbitrated by Dubai International Arbitration Center ("DIAC") in accordance with such arbitration procedures and ultimately resolved by arbitration. The arbitration rules of Dubai International Arbitration Center ("DIAC Rules") currently in force are deemed to be incorporated by reference into these terms. The arbitration shall take place in Dubai. The arbitration tribunal shall consist of three (3) arbitrators. The language of arbitration shall be English.
You can contact us at [email protected] or write to us.
Mail Address: Dubai Internet City (DIC) 16, United Arab Emirates (P.O. Box: 501913)
To the extent permitted by applicable law, the following supplementary terms shall apply: By accessing the platform through a device manufactured by Apple Inc. ("Apple"), you expressly acknowledge and agree that:
By downloading the platform from Google Play (or its successor) operated by Google Inc. or one of its affiliates ("Google"), you expressly acknowledge and agree that:
Yalla Baloot Community Guidelines, which we update from time to time, are an important code of conduct for a safe and friendly environment. Violation of the guidelines may result in your account and/or content being removed. In addition, users must also follow their local laws. We reserve the right to monitor and report content to authorities, as permitted by applicable law.
Our Terms of Service guidelines exist to foster trust, respect, and a positive environment for everyone in this community. We trust all users to respect the community and keep Yalla Baloot harmonious and welcoming for everyone.
When you use Yalla Baloot you are joining a global community. Don’t post or share content that could harm other users or encourage them to harm themselves – whether through physical, emotional, financial, or legal harm.
Yalla Baloot is not the place for graphic, violent, shocking, or sensational content. If you wouldn’t show this content to your parents or children, please don’t post it here.
Yalla Baloot is an inclusive community. It is not OK to attack or incite violence against other users.
Yalla Baloot community is not the place for sexually explicit content or content intended for sexual gratification. If it isn’t something suitable to be done or shown in public view, don’t post it.
We prohibit users from creating, uploading, or distributing content that facilitates the exploitation or abuse of children . If we become aware of content that sexually exploits, targets, or endangers children, we may report cases to law enforcement and cooperate with them, as appropriate.
We work hard to promote a positive environment and an abuse-free experience for our users. Please keep your interactions civil and treat all users with respect.
Our community values high-quality, engaging content. Content that is spammy, fake, fraudulent, or misleading is prohibited and will be removed.
Yalla Baloot is a place for creativity and expression that is unique and original.
In addition to the content and behavior outlined above, our policies prohibit activity that undermines the Yalla Baloot service or damage Yalla Baloot's legitimate interests.
Any activity by any member of the Yalla Baloot community that harms, defrauds, or misleads other users or harms our community will be considered a violation of our Community Guidelines and may result in your content and/or account being removed.
Thank you for being wonderful community members and doing your part to maintain a safe and enjoyable space for all users. If you see any content that you believe violates the Terms of Service and/or the Community Guidelines, please report it in Yalla Baloot APP so we can review and take appropriate action. If you have further concerns, please contact [email protected].
Our Virtual Items Policy (hereafter, this policy) updated in 10/17/2024.
Purchases Methods
You can obtain Coins in the following ways:
You can also obtain Diamonds in the following ways:
You can also obtain Gems in the following ways:
There is no obvious difference between the Virtual Currencies obtained and purchased by the users through the above methods and users can use them for the same service as well in Yalla Baloot & Hand. However, as you do not acquire Virtual Currencies through In-app purchase methods, meaning that such Virtual Currencies you obtained are system-generated, you agree that we have the absolute right to manage, regulate, control, modify and/or eliminate such Virtual Currencies as it sees fit in its sole discretion in any general or specific case, and that Yalla Baloot & Hand will have no liability to you based on its exercise of such right.
Coins can be used to：
Diamonds can be used to：
Gems can be used to：
Virtual Currencies cannot be converted into or exchanged for cash, or be refunded or reimbursed by us for any reason.
Virtual Currencies can only be used on Yalla Baloot & Hand and as part of our services, and cannot be combined or used in conjunction with other promotions, coupons, discounts, or special offers, except those designated by us.
No Virtual Currencies may be assigned or transferred to any other user of the services or third party except as otherwise expressly permitted by us in writing. The sale, barter, assignment, or another disposal of any Virtual Currencies, other than by us, is expressly prohibited.
Accrued Virtual Currencies shall not constitute property and will not allowed to be transferable in the following conditions: (a) upon death; (b) as part of a domestic relations matter; or (c) otherwise by operation of law.
Any personal behaviors of assignment, exchange, or otherwise transfer of Virtual Currencies without our prior written consent are void. Any user of the services who violates this term may have his or her account terminated by us, have Virtual Currencies forfeited from his or her account, and/or be subject to liability for damages, litigation, and transaction costs.
All Virtual Currencies of a user will expire automatically upon termination of his/her account for any reason.
We reserve the right to deduct Virtual Currencies from a user’s account if the user acquires them illegally or fraudulently.
You agree that we have the right to manage, regulate, control, modify and/or eliminate such Virtual Currencies, when we have a valid reason to do so such as when we reasonably believe you have violated this policy, you are in breach of any applicable law or regulation or for legal, security or technical reasons. We will have no liability to you based on our exercise of such right.
Virtual Items and subscription services require users to purchase from officially approved channels such as App Store or Google Play.
Handing over your account to others for operation, conducting private transactions with others, prohibited proxy recharge ( any purchase of Virtual Currencies through unofficial channels, or entrusting accounts to others to recharge on their behalf are strictly forbidden. The common types of prohibited proxy recharges (including but not limited to, purchase and recharge from nonofficial third-party recharge platforms, private transactions with third parties, and provision of user accounts to log in and recharge from third-party devices) or malicious refunds after recharging are all violations of the platform rules. These actions will disrupt the normal management of the platform, and will also put users’ accounts and personal information at risk including but not limited to the leakage of users’ information, fraudulent use of credit cards, failure of recharge, and the malicious theft of accounts. Moreover, these types of recharge and/or refunds are mostly scams, which can easily cause property damage. We will always crack down on the aforementioned behaviors and maintain the right to pursue legal liabilities according to applicable law.
In response to the aforesaid violations, the platform has rights to take measures including but not limited to the following:
You may delete your account at any time at your own discretion, and we may then terminate your account and our services for you in accordance with our Terms of Service. All the Virtual Currencies in your account will be forfeited immediately once the deletion is completed. Please note: there will be no refunds for any unused or unredeemed Virtual Currencies. So we recommend that you use them before initiating account deletion.
If you have any problems with Virtual Items, please give your feedback or report in Feedback in Yalla Baloot & Hand APP or email us to [email protected].
If you find any proxy recharge, malicious refunds, account transactions and other violations conducted by any user, please report it immediately report it in Feedback in Yalla Baloot & Hand APP.
Welcome to Yalla Baloot & Hand (hereinafter, “Yalla Baloot” or “Platform”). Yalla Baloot is provided and controlled by Yalla Technology FZ-LLC (hereafter referred to as “we”, “us”, or "our"). We provide the Platform itself, official sites and any functions and services related to it, i.e. event, survey, in-game chat, virtual items or customer service) (“Service(s)”) to you. We attach great importance to protecting the personal information and privacy of users (hereinafter “user” , “user”, or “you”).
We attach great importance and protect the personal information and privacy of all our users in accordance with the applicable privacy laws worldwide.
To provide you with more accurate and personalized services as well as a more secure Internet environment, we have defined our principles for the collection, use, provision, storage and protection of your personal information in accordance with international and relevant local laws, regulations and technical specifications, and further elaborated your rights related to your personal information.
This policy is closely related to your use of our Platform or Services. When you download, install, start, browse, register, log in or use our Platform or Services (hereinafter collectively referred to as "using our platform or services"), we will process and protect your personal information in accordance with this policy. We try our best to explain to you the technical terms covered by this policy in a clear and concise manner so that you can understand them. We have used bold font to distinguish the terms in this policy that are (possibly) significantly related to your rights and interests. Please read them carefully.
We hereby remind you:
Please carefully read and fully understand this policy before using, or continuing to use our Products and Services, and make appropriate choices in accordance with the guidelines set out in this policy when necessary. If you do not agree with the content of this policy, it may cause our products or services to fail to function properly, or fail to achieve the intended effect of our services. You should immediately stop accessing/using our products and services. By using or continuing to use the products and services provided by us, you fully understand and agree to the entire content of Yalla Baloot User Privacy Policy (including the updated version).
Please be aware that this policy only applies to the information collected by us to provide services to you through the Platform, and does not apply to the information collected by third parties that access the Platform to provide you with products or services.
This policy sets out the basis for our handling of any personal data collected from you or provided to us by you. If you have any other questions about how we use your personal data, please contact us at [email protected].
Our mailing address: Dubai Internet City (DIC) 16, United Arab Emirates (P.O. Box: 501913)
To improve the readability and user-friendly interaction of the privacy policy, we present it through the table of contents.
We will follow the principles of what is rightful, legal and necessary to collect and use the personal information that you voluntarily provide in the process of using our services or that is generated as a result of using our products and/or services for the following purposes as stated in this policy. If we want to use your personal information for other purposes not specified in this policy, or use the information we have collected for other purposes based on a particular purpose, we will notify you in a reasonable manner and seek your consent again before using it. In addition, we will control the read frequency within a reasonable range.
When you choose to register and log in your account with mobile phone number/email email address, we will, thus, collect your phone number/email email address and the related carrier information so as to provide you with quick login service.
When you register Yalla Baloot with a third-party account (such as Facebook, Apple ID), you need to authorize us to read the user information (username, profile photo as required) of such third-party account, whereas other information (such as region, gender, contacts, etc.) could be edited whether be shared or not. And if you do not authorize us such other information from the third-party account, it will not affect your use of the product and related services. The third-party platform’s handling of your personal information will be governed by the third-party’s privacy policy.
All such information you choose to fill in automatically can be modified after log-in,.
If you have successfully registered your account, we will display your above-mentioned information in the Platform.
We will automatically collect data from you, i.e. your Open ID, Ad ID, IP address, device information code, device information series ID, Android ID, XID (ID generated based on existing device information, model, manufacturer, Android ID and time zone settings), registration time, login time and records about your use of the services, such as the date and timestamp of the operation. We also collect and store your data below:
Safe operation. To ensure the safe operation of the software and services, we will collect your device model, device name, device ID (including IMEI, IMSI, and Android ID), browser type and Settings, language Settings, operating system version, app version, network device hardware address, login IP address, network access method, network quality data, mobile network information (including operator name), and product version number. To protect your account from malicious use by other users, please understand that we will dynamically detect whether there is abnormal login in your account. Every time you switch or restart the app, we may read the information of your device ID again, and we will control the read frequency within a reasonable range.
When you use platform services, our security and anti-cheating security functions will (i) analyze user device status to identify security risks and cheating; (ii) detect whether your signature, picture,user-name, or chat history contains malicious information.
Customer service. When you feedback any problem or inquire something about our platform or services, for the security of your account and system, we may require you to provide relevant personal information to match the personal information you previously provided, so as to verify your user identity. After successful verification, we may collect the information when you chat with us (account information, order information, and picture/video/text information and relevant information provided by you to prove relevant facts), your contact information, and records when you chat with us, including the online chat records and mobile phone recording, so as to solve the problem for you as soon as possible and improve our products and/or services. At the same time, we may contact you by phone, text message, system message and other relevant means to solve your problems arising in the process of using our products and services.
Instant messaging. To ensure that you can maintain instant messaging with the background server when using the services of Yalla Baloot and that you can receive personalized content push in a timely manner, we will i) obtain and invoke your boot broadcast permission to start the mobile client software of Yalla Baloot or its affiliates; ii) use a third-party push messaging service to generate an ID for you to identify the uniqueness of your device.
Improvement of our technology. To train and improve our technology, such as our machine learning models and algorithms. For the purpose of that, we may use the information we collect in our internal operations, including troubleshooting, data analysis, testing, research, statistical, and survey purposes and to solicit your feedback. To protect your data to the maximum extent, well use less information that might be connected to you, in some cases we de-identify or aggregate information. We might also anonymize it so that it no longer identifies you.
Summary of device permission invocation. During the process of providing services to you at Yalla Baloot, we may invoke some of your device permissions. You can choose to close some or all permissions in the device's settings. The display mode and closing mode of permissions may be different in different devices. For details about how to invoke device permissions, please refer to the Device Permission Invocation List.
To fulfill our legal obligations and, where necessary, to protect the public interest or protect the vital interests of users and others, we may use your data to help us prevent and respond to abuse, fraud, illegal activities and other potentially harmful content.
In accordance with relevant laws and regulations, we may collect and use some necessary personal information without your authorized consent under the following circumstances:
Sharing with service providers
We entrust other companies, agents or contractors ("Service Providers") to perform services on our behalf or to assist us with the provision of services to you. For example, we engage Service Providers to provide marketing, advertising, communications, security, infrastructure and IT services, to customize, personalize and optimize our service, to provide customer service, to analyze and enhance information (including information about users' interactions with our service), and to process and administer consumer surveys.
Cloud service providers: To provide services for global users, we choose cloud service providers with high-quality privacy protection and data security protection capabilities, including storage service providers, technical service providers (including content moderation service, Real-Time Communication service, mail and/or message service, network acceleration and cyber security service) and other types of cloud providers.
Content audit service provider: To ensure that the content posted by users on the Internet information platform is safe and complies with the regulatory requirements of the local government, we may share the content information posted by you on the platform with the third-party content audit service providers entrusted by us.
Advertising service provider: to collect information about your activity on the Platform, on devices associated with you, and on third-party sites and applications using tracking technologies, when you trigger some specific scenario (e.g. watching ads for awards), such as Google Admob.
Customer support provider: to provide customer support and manage our communities, we may engage in customer support provider.
Cooperative third-party service providers: When you use the functions provided by a third party in Yalla Baloot, we may access the SDK and/or API provided by a third party provider ("SDK/API Service Provider") to realize the relevant functions. We will restrict the SDK/API Service Providers through cooperation agreement. However, SDK/API Service Providers may collect your personal information. Their collection and processing of information and other activities are subject to their own privacy terms, and do not apply to this policy. To ensure the maximum security of your information, we recommend that you review the privacy policy of any third-party SDK/API service before using it. To protect your legitimate rights and interests, if you find that there is a risk in this SDK/API or other similar apps, we suggest that you immediately stop the relevant operations and contact us in time. Please refer to Description for Collection and Use of Third-Party Service Providers for details.
Sharing with third parties
You understand and be informed that, in order to provide you with more complete and high-quality products and services, we will authorize our business partners to provide you with some services. In such cases, we may share some of your personal information with our partners, so as to provide you with better customer service and user experience. Please note that we will only share your personal information for legal, legitimate, necessary, specific and explicit purposes and will only share your personal information as is necessary to provide our services. We will conduct security assessment and processing on the output form, flow and use of information data, so as to ensure data security. At the same time, we will carry out strict supervision and management to our partners. Once we find that they are handling your personal information in violation of the rules, we will terminate our cooperation with them with immediate effect and pursue legal responsibility against them.
Currently, our partners include the following types:
Those who entrust/delegate us with/to promotion and advertising: You grant us the right to share the indirect user profiles formed by us using your relevant information collection with partners who entrust us to carry out promotion and marketing, so as to help them make marketing or decision-making suggestions, improve the effective touch rate of advertising, and further understand user needs. We promise that we will not share any personal information that can identify you without your consent.
Our affiliates: We will only share these information with our affiliates or third parties with your consent or otherwise permitted by applicable laws, so as to ensure that you receive consistent services in experience during the activities.
Your friends: If you make friends with certain users on our Platform, they will view the rooms you have created and/or joined in.
Other third parties: You may share your personal information or other information with third parties (including non-specific objects) based on the Platform by yourself. However, we shall not be liable for the disclosure, use and other related situations of information caused by your sharing behavior.
Transfer is the transfer of control over your personal information to another company, organization or person. We will not transfer your personal information to any other company, organization or person unless we obtain your explicit consent. However, the following circumstances are excluded:
In accordance with relevant laws and regulations, we may share, transfer or publicly disclose your personal information without your prior authorized consent under the following circumstances:
Please understand that, in accordance with the current legal provisions and supervision requirements, we do not need to separately notify you and obtain your consent to share or transfer the personal information that has been de-identified, and to ensure that the recipient of the data cannot recover and re-identify the subject of personal information.
Your personal information will be processed on servers that may not be in your place of residence. Our support, development and other teams around the world have access to your information from outside of your place of residence. No matter where our servers are located, we will take appropriate measures to protect your rights in accordance with this privacy policy.
Our servers used for platform services are located in: Riyadh, Saudi Arabia.
If your personal information is transmitted to different countries, we will separately inform you of the purpose and recipient (when required by the data protection laws and regulations of your country) of your personal information via system message or email, and we will obtain your authorized consent (when required by the data protection laws and regulations of your country). We will strictly comply with the data protection laws and regulations of your country and ensure that the data recipients have adequate data protection capabilities to protect your personal information. You may refer to the appropriate safeguards used by us in the context of cross-border transfer by contacting us as described in “How to contact us” in the Policy.
We will store your personal information within the necessary and reasonable storage period required for the purposes specified in this policy and required by laws and regulations. After the expiration of the aforementioned period, we will delete or anonymize your personal information. The so-called "anonymization" refers to the process in which the subject of personal information cannot be identified and the processed information cannot be recovered through the technical processing of personal information. The information obtained after anonymization of personal information does not belong to personal information.
In principle, we will remove your personal information without delay after the purpose of collecting personal information is achieved and/or within the storage period required by laws and regulations. However, we may retain your personal information even after you have closed your account with us or we have ceased providing Services to you, if retention of your personal information is reasonably necessary to comply with our legal obligations, meet regulatory requirements, resolve disputes, prevent fraud, cheating or abuse, or enforce this Policy or any other agreement we may have with other users.
If we cease operation, we will stop collecting your personal information in a timely manner, notify you of our cessation of operation in the form of one-by-one service or announcement, and delete or anonymize your personal information held by us.
To ensure the security of your personal information, we will endeavor to take various security measures in accordance with industry standards to protect your personal information, so as to minimize the risk of your personal information being damaged, embezzled, revealed, accessed without authorization, disclosed and changed. We will actively establish data classification and grading systems, data security management standards and data security development standards to manage and regulate the storage and use of your personal information and ensure that no personal information unrelated to our services are collected.
Your account has security protection function. Please keep your account and password information properly. We will use commercially reasonable efforts to ensure that your information is not lost, abused or altered by backing up to other servers, encrypting user passwords and other security measures. Despite the aforementioned security measures, please note that there is no "100% security measure" on the information network. In order to prevent security incidents, we have formulated a proper early warning mechanism and emergency response plan in accordance with laws and regulations. If a security incident does occur, we will inform you of the relevant situation in a timely manner by email, letter, call, push notification and other relevant methods. When it is difficult to inform the subject of personal information one by one, we will take a reasonable and effective way to release an announcement. At the same time, we will also take the initiative to report the handling of personal information security incidents in accordance with the requirements of regulatory authorities, and closely cooperate with the government and regulatory authorities.
We take very seriously and do our best to protect your rights related to your personal information. You may ask us to stop using part or all of your data and withdraw your consent.
You may have certain rights in relation to the personal information we hold about you. Some of these only apply in certain circumstances (as set out in more detail below). Please note that in order to protect your information, we may need to verify your identity before responding to any request to exercise your rights.
You have the right to request access to your personal information we hold about you, how we use it, and who we share it with. We may not be able to provide you with certain personal information if providing it to you would interfere with another person's rights (e.g. where providing the personal information we hold about you would reveal information about another person).
You also have the right to correct that information if it is inaccurate or incomplete.
You can access and correct your personal information by logging into your account at any time. If you want us to correct your personal information that you are unable to correct using your account, please contact us as described in Section “How to contact us”.
If certain of our processing is based on your consent, you may withdraw your consent by contacting us as described in Section "How to contact us".
For the device permissions you authorized, you may change or withdraw your device permissions via the device's operating system. We will collect personal information according to your settings of changing or withdrawing permissions.
If you choose to withdraw your consent, we will no longer collect such related information, but please note that this will render some or all of the functions unavailable. At the same time, your decision to change or withdraw your consent will not affect the processing of your personal information that we previously conducted based on your consent.
In some service functions, we may make decisions based solely on non-manual automatic decision-making mechanisms such as information system and algorithm. If these decisions significantly affect your legitimate rights and interests, you have the right to ask us for an explanation and object automated decision making, or not to be subject to automated decision-making, and we will also provide appropriate remedies to contact us for management.
You can delete your account, or remove certain personal information, by logging into your account and following the instructions set forth in Section 6. How do you delete your account. We may retain the personal information if there are valid legal grounds for us to do so (e.g., for the defence of legal claims, freedom of expression or some other legal obligation) but we will let you know if that is the case.
Where you have requested that we erase your personal information that we have made public and there are valid legal grounds for erasure, we will use reasonable steps to inform any third party to whom we have disclosed the relevant personal information so that they can erase it too.
If you need to obtain a copy of your personal information on the platform, you may appeal to us according to the contact information provided in Section 11 of this policy, and we will reply to you in time after verifying your user ID. Please note that we currently only support providing files in csv and json formats.
For security and identification reasons, you may not be able to directly access, correct or delete some information through the interactive interface of Yalla Baloot. If it is necessary for you to access, modify or request to delete such information according to laws, please send your questions to our designated email according to the contact information provided in Section "How to contact us" of this policy. We will review the problems involved as soon as possible and reply to you in time after verifying your identity.
Certain jurisdictions may confer your right to object to certain of our personal information processing. You may exercise your right to object by contacting us as described in "How to contact us" in this policy.
You have the right to file a complaint with the supervisory authority in charge of data protection.
We attach great importance to the protection of users' privacy. If you have any comments or suggestions about us, you can send them to us. We are very happy to communicate with you and address your concerns.
You can initiate account deletion through our official website or In-App Settings - Delete Account. Please note that when you choose to delete in our official website, you shall log in to verify your account.
After your account is deleted, your personal information will be removed from Yalla Baloot, except the personal information that must be retained by us as clearly stipulated by laws (such as the information related to your transactions in Yalla Baloot, and the data that should be retained as clearly stipulated by the government or laws).
Please refer to the Account Cancellation Guidelines for details.
Yalla Baloot may include third-party products and/or services or information and/or services linked to third parties. Before using the third-party products and/or services, you need to jump to the corresponding applet or third-party page. Your use of such third-party services (including any personal information provided by you to such third party) is subject to the third party's terms of service and privacy policy (but not this policy), and you need to read the terms carefully and decide whether to accept them at your sole discretion. Please protect your personal information properly and provide them to others only when necessary. This policy only applies to the information collected, stored, used, shared and disclosed by us, but does not apply to the services provided by any third party or the rules governing the use of information by any third party. The third party shall be solely responsible for the behavior of using your information.
If you do not refuse to accept cookies, Yalla Baloot will set or access cookies on your relevant mobile device so that you can log in or use the services or functions of Yalla Baloot that rely on cookies. Yalla Baloot uses cookies to provide you with more thoughtful personalized services, including promotion services.
You have the right to choose to accept or refuse to accept cookies. You can refuse to accept cookies by changing your browser settings or by setting it on your mobile device. However, if you choose to refuse to accept cookies, you may not be able to use the services or functions of Yalla Baloot that rely on cookies.
This policy applies to the information obtained through cookies set in Yalla Baloot.
We do our best to comply with data protection laws and regulations worldwide to protect users' personal data.
At the same time, we are constantly updating our data protection work to ensure compliance with legislative requirements in various jurisdictions. Please give us feedback if there is any need for improvement or adaptation regarding our data protection you find in your daily use.
Some jurisdictions have their own particular requirements. If you are a user located in the specific jurisdiction set out below, the relative terms under the name of your jurisdiction apply to you in addition to the terms set out in our Privacy Policy.
We continue to improve and update the laws of business promotion area adaptation, please refer to Adaptation Area List.
Yalla Baloot is not directed at people under the age of 13 (or such applicable age of majority under relevant local laws of the user) ("Child"). In certain cases this age may be higher due to local regulatory requirements, please see the relevant part of the Terms of Service for the specific minimum age limits, and the terms set out under the name of your jurisdiction in Adaptation Area List as well for more information.
Unless otherwise restricted by applicable law for applicable age of majority under relevant local laws of the user, Child who is allowed to use our Platform and Services in accordance with his relevant local laws, shall read the following terms carefully in the company of his guardians, and obtain firstly parental/guardian consent to and acknowledgment of this policy (both for themselves and on their Child's behalf).
We do not knowingly collect personal information from any Child without such consent and acknowledgment. Hereby, parents/guardians shall make a decision on whether to accept this policy after full understanding:
We reserve the right to update or amend this policy from time to time. These updates and amendments will form part of this policy and have the same effect as this policy. Without your explicit consent, we will not diminish your rights under this policy as currently in effect.
In case of any update of this policy, we will update the revised version here along with the "last updated" date,and notify you via Yalla Baloot or other means, as appropriate, so that you can be informed of any changes made to this policy in a timely manner.
If you wish to make a complaint about how we handle your personal information, please contact us at [email protected] and we will endeavour to process your request as soon as possible. This does not affect your right to file a claim against a data protection authority.
If you have any suggestions or questions about the protection of personal information, or you have any questions about this policy, you can contact us through the following ways. We will review the problems as soon as possible, and give a reply within 15 working days after verifying your user ID. For questions about this policy, please send your comments and requests to:
Yalla Technology FZ-LLC
Address: Dubai Internet City (DIC) 16, United Arab Emirates (P.O. Box: 501913),
E-mail: [email protected].
Notice:When writing or emailing, please indicate the name of the APP and accurately describe your demands.
If you have a dispute with us over privacy protection, you may find a way to resolve the dispute as described in “Applicable Law and Dispute Resolution” the Terms of Service.
| Device permission | Service function | Description of functional scenarios |
| Network access | Core service function | Enables the Platform to read and update App content |
| Media file storage | Media file storage Core service function | Enables the Platform to upload any selected photo as a customized profile picture |
| Camera | Core service function | Enables the Platform to take a photo as a customized profile picture |
| Microphone | Core service function | Enables the Platform to start voice chat |
| Notification | Send notification | Enables the Platform to push notifications |
| Geographic Location | Network environment detection | Enables the Platform to test the network environment |
| Bluetooth | Bluetooth connections | Enables the Platform to view configuration of the local Bluetooth phone, making and accepting connections with paired devices |
| Read the clipboard | Convenient input | Enables the Platform to take convenient search operation |
| Calendar (iOS) | Activity Reminder Subscription | Enables the Platform to add event schedules (e.g., limited-time game activities, prize draws) to the user's iOS Calendar. When the activity start time arrives, the system automatically sends a notification to remind the user to participate. Users can customize alert preferences (e.g., 10-minute pre-alert) in their device settings. |
To ensure the implementation of related functions of Baloot and the safe and stable operation of the app, we may access API or SDKs provided by third parties to implement related functions.
The third-party API or SDKs we access serve the needs of you and other users, so we may adjust the third-party API or SDKs we access to meet new service requirements and changes in service functions. Of course, we will keep you updated on access to third-party API or SDKs in this description.
| Name | Apple |
| Service Provider | Apple Inc. |
| Function | Quick sign-in and log-in |
| Collected Information | Access UID, username, and email address |
| Privacy Policy Link | Click to view |
| Name | |
| Service Provider | Meta Platforms, Inc. |
| Function | Quick sign-in and log-in |
| Collected Information | Access UID, username, profile photo, contacts, and email address |
| Privacy Policy Link | Click to view |
| Name | Huawei |
| Service Provider | Huawei Device Co., Ltd. |
| Function | Quick sign-in and log-in |
| Collected Information | Access UID, username, profile picture and age |
| Privacy Policy Link | Click to view |
| Name | Firebase Cloud Messaging |
| Service Provider | Google LLC |
| Function | Cloud message |
| Collected Information | Firebase installation IDs |
| Privacy Policy Link | Click to view |
| Name | Infobip SMS |
| Service Provider | Infobip ltd. |
| Function | SMS verification code |
| Collected Information | Traffic data (e.g.routing, type, duration and time of communication), phone number, IP address |
| Privacy Policy Link | Click to view |
| Name | AWS |
| Service Provider | Amazon Web Services, Inc. |
| Function | File storage |
| Collected Information | Audio and video information, Network type, WIFI and cellular signal status, read storage (albums, media, and other files) permissions |
| Privacy Policy Link | Click to view |
| Name | Qiniu Kodo |
| Service Provider | Qiniu Information Technology Co, Ltd |
| Function | File storage |
| Collected Information | Picture,Network type, WIFI and cellular signal status, read storage (albums, media, and other files) permissions |
| Privacy Policy Link | Click to view |
| Name | Agora SDK |
| Service Provider | Agora Lab, Inc. |
| Function | Voice and video calls |
| Collected Information | Device information, internet information, voice data, video data |
| Privacy Policy Link | Click to view |
| Name | ZEGO SDK |
| Service Provider | ZEGOCLOUD PTE. LTD. |
| Function | Voice and video calls |
| Collected Information | Network type, user local IP address, WIFI and cellular signal status, OS type, model information, CPU information, memory information, device power, audio stream data, video stream data, Bluetooth, network latency, packet loss rate, video frame rate, bit rate, resolution, audio bit rate, sample rate |
| Privacy Policy Link | Click to view |
| Name | TRTC SDK |
| Service Provider | Tencent Technology Co.Ltd |
| Function | Voice and video calls |
| Collected Information | Network type, user local IP address, WIFI and cellular signal status, OS type, model information, CPU information, memory information, device power, audio stream data, video stream data, Bluetooth, network latency, packet loss rate, video frame rate, bit rate, resolution, audio bit rate, sample rate |
| Privacy Policy Link | Click to view |
| Name | AppsFlyer for games |
| Service Provider | AppsFlyer Ltd. |
| Function | Installation data attribution analysis |
| Collected Information | IMEI, IDFA, Android ID, OAID |
| Privacy Policy Link | Click to view |
| Name | CrashSight SDK |
| Service Provider | WeTest |
| Function | Exception analysis, crash reports |
| Collected Information | WiFi status, phone model, OS, package name, third-party developer custom logs, Logcat logs, app crash stack information |
| Privacy Policy Link | Click to view |
| Name | Ishumei SDK |
| Service Provider | Beijing Shumei Shidai Technology Co., Ltd. |
| Function | Device Fingerprint |
| Collected Information | Device basic information, including device brand, device manufacturer, device model, device name, device system type and version information, device basic configuration, device basic settings, device environment. Access equipment identification information such as IMEI, network base station information, read and save equipment information and record logs, obtain MAC addresses of equipment, and obtain network access method information. |
| Privacy Policy Link | Click to view |
| Name | Geetest SDK |
| Service Provider | WUHAN JIYI NETWORK TECHNOLOGY CO., LTD. |
| Function | SMS verification code |
| Collected Information | |
| Privacy Policy Link | Click to view |
| Name | Google AdMob |
| Service Provider | Google LLC |
| Function | Ads |
| Collected Information | Userid, IP address, user product interactions and interaction information, diagnostic information, Android advertising (ad) ID, app set ID, and, if applicable, other identifiers related to signed-in accounts on the device |
| Privacy Policy Link | Click to view |
| Name | Shuzilm SDK |
| Service Provider | Beijing Digital Alliance Network Technology Co., Ltd |
| Function | Detect device fraud and cheating, and identify the authenticity of feedback devices |
| Collected Information | Device manufacturer, device model, device status, device system version, application version, sensors (light sensor, magnetic field sensor, gravity sensor, pressure sensor, direction sensor, rotation vector sensor, gyroscope sensor, acceleration sensor), application information, communication Status, signal strength, Bluetooth information, device network status information |
| Privacy Policy Link | Click to view |
| Name | Adjust |
| Service Provider | Adjust GmbH |
| Function | Ads |
| Collected Information |
|
| Privacy Policy Link | Click to view |
If you are a user located in the undermentioned jurisdictions, the terms set out below under the name of your jurisdiction apply to you in addition to the terms set out in our privacy policy (or policies) which reference this document (hereinafter referred to as “privacy policies which reference this document”). In the event of a conflict between the provisions of the terms set out below and the provisions of the privacy policies which references this document, the following supplemental terms shall prevail.
We take reasonable steps to ensure that third party recipients of your personal information located outside Australia handle your personal information in a manner that is consistent with Australian privacy laws. However, you acknowledge that we do not control, or accept liability for, the acts and omissions of these third party recipients.
To provide certain functionalities, we may share/disclosure your personal information to some of our affiliates, business partners or service providers.
If you are under the age of 18, you undertake that you have obtained the consent of your parent or legal guardian to register an account on and use the Platform.
You have the right to access personal information we hold about you, how we use it, and who we share it with. You can access the personal information you have made available as part of your account by logging into your account. If you believe we hold any other personal information about you, please contact us at [email protected].
You have the right to correct any of your personal information we hold that is inaccurate. You can access the personal information we hold about you by logging into your account. If you believe we hold any other personal information about you and that information is inaccurate, please contact us at [email protected].
If you are dissatisfied with our response to your request for access to, or correction of, your personal information or your privacy complaint in respect of your personal information, you may contact the Office of the Australian Information Commissioner (Telephone +61 1300 363 992 or email [email protected]).
Whenever we use your personal information based on your consent, you may revoke consent that you have previously given for the collection, use and disclosure of your personal information, subject to contractual or legal limitations. To revoke such consent, you may terminate your account or you can contact [email protected]. This may affect certain functionalities provided by us to you.
If you are under the age of 18, you should not use the Platform for any purpose without first obtaining parental/guardian agreement to the Privacy Policy (both for themselves and on your behalf). We do not knowingly collect personal information from any children under the age of 18 without such consent, except as permitted by applicable laws and regulations. Please contact our Data Protection Officer if you believe we have any personal information from any children under the age of 18 without such parental/guardian consent – we will promptly investigate (and remove) such personal information.
This section applies to California residents covered by the California Consumer Privacy Act of 2018 ("CCPA").
The CCPA provides California residents with certain legal rights such as access, deletion, disclosure, "do not sell”, or “do not share”. These rights are not absolute and are subject to certain exceptions.
Collection and Disclosure of personal information
Over the past 12 months, through your use of Waha, we may have collected and disclosed the following categories of personal information from or about consumers, as defined in the CCPA:
We collect personal information for the following purposes:
For additional information about what each type of personal information is used for, see the main portion of the privacy policies which reference this document.
We may disclose each of the categories of personal information identified in the Privacy Policy to the following types of entities:
In the past 12 months, we have not sold personal information of California residents within the meaning of "sold" in the CCPA. We have not share personal information for cross-context behavioral advertising.
We do not use or disclose sensitive personal information for purposes not permitted by appliable laws.
Rights under the CCPA
If you are a California resident and the CCPA does not recognize an exemption that applies to you or your personal information, you have the right to:
We aim to fulfill all verified requests within 45 days pursuant to the CCPA. If necessary, extensions for an additional 45 days will be accompanied by an explanation for the delay.
Please note that in order to protect your information, we will need to verify your identity before responding to any request to exercise your rights. In some cases we may need to collect additional information to verify your identity, such as a government issued ID.
How to Exercise Your Rights
First, you may wish to log into your account and manage your data from there. If you are a California resident to whom the CCPA applies, you may exercise your rights, if any, to other data by contacting us at [email protected].
Under the CCPA, you may exercise these rights yourself or you may designate an authorized agent to make these requests on your behalf by contacting us at [email protected]. For requests by an authorized agent, we may require you to directly verify your identity with us, and confirm with us that you provided the authorized agent permission to submit the request.
If you are a resident of the State of Nevada, Chapter 603A of the Nevada Revised Statutes permits a Nevada resident to opt out of future sales of certain covered information that a website operator has collected or will collect about the resident. Note we do not sell your personal information within the meaning of Chapter 603A.
By clicking "accept", you consent to the cross-border transfer of your information to other countries outside of Canada.
Our designated data protection officer can be contacted at [email protected].
Your Rights
Consent Revocation
You may revoke consent that you have previously given consent for the collection, use and disclosure of your personal information, subject to contractual or legal limitations. To revoke such consent, you may terminate your Waha account or you can contact [email protected]. This may affect our provision of Waha to you.
Access
You have the right to access personal information we hold about you, to be provided with an account of how we use it, and to whom we disclose it. You can access your personal information by logging into your account or making a request in writing to [email protected]. We may require further information to verify your identity, which information will only be used for that purpose.
Correction
You have the right to correct any of your personal information we hold that is inaccurate. You can access your personal information by logging into your Waha account. If you believe we hold any other personal information about you and that information is inaccurate, please contact us at [email protected].
"Sensitive personal information" means passwords, financial information (such as bank account or credit card or debit card or other payment instrument details), biometric data, data relating to physical or mental health, sex life or sexual orientation, and/or medical records or history, and similar information, but does not include information available in the public domain, or provided under Indian laws, including the Right to Information Act, 2005.
In the circumstances enumerated in the privacy policies which reference this document, where we disclose any third parties your sensitive personal information, we shall (i) ensure that such third parties maintain the same security standards that are adhered to by us for the protection of your sensitive personal information and (ii) take reasonable measures to ensure that the third parties do not further disclose the sensitive personal information.
If you believe we hold any other personal information about you or your children, and that information is inaccurate, or you have queries regarding the processing of your personal information, please contact us at [email protected].
You do not have the right to retrospectively withdraw consent or request for deletion of records required for statutory purposes but can withdraw consent to any further processing of your or your children's personal information.
In accordance with applicable data privacy laws and regulations in India, we shall take appropriate, reasonable technical and organisational measures to prevent the loss of, damage to or unauthorised access to or processing of your personal information (including sensitive personal information).
Parental consent is required for children under the age of 18 years who wish to use our services. Where the users are children, their parents understand and acknowledge that our collection, storage and processing of personal information, shall be used for the lawful purposes set out in the Privacy Policy and is considered necessary for us to provide the services.
You have the right to redressal by contacting us by sending emails at [email protected], if you believe that we have not resolved an issue relating to the protection of your personal information or if you believe that we have violated a law or regulation relating to data protection.
You have the right to lodge a complaint with the Data Protection Board of India if you believe that we have not resolved an issue relating to the protection of your personal information or if you believe that we have violated a law or regulation relating to data protection.
By accepting and consenting to the privacy policies which reference this document, you agree that we may collect, use and share your personal information in accordance with the privacy policies which reference this document, as revised from time to time. If you do not agree to the privacy policies which reference this document, you must not access or use our services and we have the right not to provide you with access to our services.
If you are under the age of 21, you undertake that you have the consent of your parent or legal guardian to register an account on and use the Platform.
You have the right to access, update, correct and request erasure of personal information stored on the Platform from time to time in accordance with applicable data privacy laws and regulations in Indonesia.
In the event we fail to maintain the confidentiality of your personal information, we will notify you through the contact information provided by you or via our services, to the extent required by local laws and regulations.
We will retain your personal information in line with legal requirements.
In the event we amend this document, we will post the updated document at this link and notify you via the Platform or other means before the change becomes effective.
You are responsible for making sure that any personal details which you provide to us are accurate and current. In order to confirm the accuracy of the information, we may also verify the information provided to us, at any time. For any other person’s personal information provided by you to us, you hereby represent that you have secured all necessary consent(s) before providing us with any other person's personal information (for example, for referral promotions, if applicable), in which case we will always assume that you have already obtained prior consent, and as such, you will be responsible for any claims whatsoever from any party arising as a result of the absence of such consent(s).
We comply with Personal Data Protection Law of Saudi Arabia.
a. In order to fulfill the basic obligations as a controller, we have passed the internationally recognized ISO27001 certification in terms of organizational management;
b. You consent to the collection, use, disclosure and storage of your personal information;
c. You have the right to access, correct, delete your personal information at any time;
d. You may restrict or object our processing of your personal information.
d. We provide a method to provide a copy of personal information and you may exercise you right of data portability.
In particular, we will comply with the requirements of Federal Decree - Law NO. 45 of 2021 on Personal Data Protection, DIFC Data Protection Law and ADGM Data Protection Regulations 2021. If you use the platform in the United Arab Emirates ("UAE"), in addition to the terms set out in the privacy policies which reference this document, we will also abide by the following terms:
In accordance with Article 39 of Part 6: Rights of Data Subjects of DIFC DP Law, you will not be discriminated against when using the our services.
In the case of users located in the United Arab Emirates, the minimum age to be able to legally agree to commercial transactions is 21 (under the Hijri calendar). However, a minor, who is between the ages of 18 and 21 may obtain a court order giving him/her permission to engage in specific commercial transactions. In addition, a minor who is above the age of 7 years old may engage in commercial transactions subject to their guardian's approval.
Recognizing the importance of personal data protection, we will seriously fulfill our obligations under Singapore’s Personal Data Protection Act (2021) ("PDPA").
Normally, we manage and process your personal data in accordance with the requirements mentioned in the privacy policies which reference this document. For the Do Not Call (DNC) provisions of the PDPA, though we don’t have this kind of business, we will still comply with the requirements.
If you agree to the privacy policies which reference this document for minors (individuals under the age of 18) to access and use the Platform, you hereby agree to provide minors' personal information in accordance with privacy policy which reference this document, and you personally accept and agree to abide by the terms of the privacy policies which reference this document.
In addition, you hereby agree to be responsible for the minor's conduct and compliance with the privacy policies which reference this document by the minor.
Right of Access: You have the right to request access to and obtain a copy of your personal information that we have collected and processed by us or on our behalf.
When processing a data access request, we may ask for certain information from the person making the request to verify their identity and to ensure that the other party has a legal right to make the data access request.
We will comply with data access requests within the time period prescribed by the Malaysian Personal Data Protection Act 2010.
Right of rectification: You can request correction of your personal information. When processing data correction requests, we may ask for certain information from the person making the request to verify their identity and to ensure that they have a legal right to make a data correction request.
Right to restrict processing of personal information: You may request restriction of processing of your personal information by using the contact details provided in the privacy policy which reference this document.
If you are a user located in Philippines, you have the following rights.
Right to know. Under certain circumstances, you have the right to be informed whether your personal data is or has been processed, including automated decision-making and profiling.
Right to object. You have the right to object to our processing of your personal information in certain circumstances, including for direct marketing, automated processing or profiling purposes.
Right to access. You have the right to seek reasonable access to personal information upon request under certain circumstances.
Right to rectification. In certain circumstances, you have the right to point out any errors in your personal information and to request that we correct them, unless the request is unreasonable or unreasonable.
Right to delete or block. In certain circumstances, you have the right to disable, revoke or seek to have your personal information blocked, deleted or destroyed.
Right of data portability. In certain circumstances, you have the right to obtain from us a copy of your personal information.
By clicking "Accept", you confirm that you have read, understood and agree to the privacy policies which reference this document. If you do not agree to this privacy policies which reference this document, you must not use the Platform. You may withdraw the consent you have given to the processing of your personal information.
To the extent provided by applicable data privacy laws and regulations in Thailand (including the Thailand Personal Data Protection Act), you may request us to provide access to any or all of your personal information, make any corrections, terminate, limit the use or provision of such information, deletion of such information, and/or provision of such information stored by us in a machine-readable format to you or transmission to a third party, as well as lodging a complaint with the relevant authorities. If you need to make this request, please contact us at [email protected]. If you are under 20 years old, you must first obtain parental consent before registering an account.
You have legal rights, which are specified set forth Article 11 of Turkish Law on Personal Data Protection Law ("DPL") , in relation to the personal information we hold about you. As a Turkish data subject, you may have right to apply to the data controller and (and to the extent permitted under applicable laws and regulations):
If you are using our services in Egypt, the following additional terms apply.
Age restriction. You declare that you are over the age of 18. If you are under the age of 18, please have your parent or legal guardian read this with you. If you are reviewing these terms as the parent or legal guardian of a user who is under the age of 18, you hereby declare that such user is above the age of 13 and that you have read and acknowledged our privacy policies which reference this document and agree to the use by your child of our services and registration for an account.
If you are using our services in South Africa, the following additional terms apply.
You declare that you are over the age of 18. If you are under the age of 18, please have your parent or legal guardian read this with you. If you are reviewing these terms as the parent or legal guardian of a user who is under the age of 18, you hereby declare that such user is above the age of 13 and that you have read and acknowledged our privacy policies which reference this document and agree to the use by your child of the Platform and registration for an account.
With regard to the protection of personal data of local residents in the processing of personal data, we comply with Law No. 18-07.
If you choose not to provide your personal information, you may not be able to use our service properly.
As a Hong Kong SAR data subject you have legal rights in relation to the personal information we hold about you (to the extent permitted under applicable laws and regulations).
You are entitled to make a subject access request (to receive a copy of the data we process about you). You can also exercise your right to data correction as well as your right to stop to the use of your personal data for direct marketing purposes. A fee may be chargeable by us for complying with a data access request.
[Special Note] Dear users, before you start Yalla Baloot & Hand (hereafter, “Yalla Baloot”) account deletion process, we would like to make the following special instructions for you: Yalla Baloot will cease to provide this account with our high-quality and diversified products and services, which will inevitably bring inconvenience to your after-sales rights protection. Once your Yalla Baloot account is deleted, you won’t be able to reactivate it, and you won’t be able to retrieve information, including content you’ve posted. Please consider carefully before the deletion.
If you still decide to delete your Yalla Baloot account after careful consideration, please read carefully and fully understand this Yalla Baloot Account Deletion Policy. After accepting all its content, please proceed with the next step according to our operation guidelines for deletion. By starting a deletion through the deletion method provided in Part 3 of this policy, you are deemed to have accepted to sign and abide by the entire content of this policy. If you need to use our services again after the deletion, you are welcome to re-register using your mobile phone number or other methods allowed by Yalla Baloot. At the same time, we also want to know about your experience with our products/services, and you can contact us by email to [email protected], so that we can further improve and perfect our products and services.
(If you still decide to delete your Yalla Baloot account, please continue to read below)
I.Please note: account deletion will have the following effects on you:
1.Once your Yalla Baloot account is deleted, you will not be able to log in to or use this account (including using this account as a third-party account to log in to other products), that is, you will not be able to log in/use/continue to use related products and services of Yalla Baloot through this account;
2.Once your Yalla Baloot account is deleted, all content, information, data, and records under the products and services of Yalla Baloot that you have logged in to and used with your account will be deleted or anonymized, unless we need to keep it as described in “3.How do we store and protect your personal information” of our Privacy Policy. You are also unable to retrieve, access, obtain, continue to use and recover them, and have no right to ask us to recover them (except as otherwise provided by laws and regulations or as otherwise required by regulatory authorities), including but not limited to:
3.By applying for account deletion, you accept to give up the rights and interests that have been generated but not fully consumed during the use of Yalla Baloot products and services as well as the expected benefits in the future. That is, once your Yalla Baloot account is deleted, we will clear all your rights and interests under this account, including:
4.Once your Yalla Baloot account is deleted, it cannot be reactivated (even if you apply to us to register your Yalla Baloot account again with the same third-party platform account after the deletion, the account will be a new one. Therefore, we kindly remind you to back up the contents you think need to be backed up in advance before applying for deletion);
5.Once your Yalla Baloot account is deleted, the relevant user agreement and other rights and compulsory documents signed between you and us shall be terminated accordingly (except those which have been agreed to continue to take effect between you and us or otherwise stipulated by laws and regulations);
6.Other results caused by Yalla Baloot account deletion.
II.Before you apply to us for the deletion of Yalla Baloot account or are in the process of applying for the deletion of Yalla Baloot account, in order to protect your account security and property rights and interests, please check and ensure that the Yalla Baloot account you have applied for the deletion meets the following requirements, including:
1.This account is registered by you through our official channels in accordance with the Yalla Baloot Terms of Service and the specifications of the relevant platform;
2.There is no outstanding or ongoing transaction in the account, including but not limited to:
3.If the account has subscribed the "automatic renewal" function, please cancel "automatic renewal";
4.Other content that needs to be satisfied in order to protect your account security and property rights and interests.
You can first try to solve the above problems by yourself. If you fail to deal with them or have any doubts in the process, please contact us via Yalla Baloot- Me- Feedback for assistance or email us to [email protected]
III.How to delete your Yalla Baloot account?
1.There are two entries to delete your Yalla Baloot account, take any one of your choice:
(1)In-App deletion:
(2)Official website deletion:
(Currently, not all account types are supported for deletion via the website. If you are unable to delete your account through the website, please log in to the app or contact our customer support at [email protected].)
2.You can initiate your own account via the aforementioned methods. Once the account deletion initiation operation finishes, your account will enter a cooling-off period which is calculated as a fee settlement cycle (usually 30 days) from the date of initiation. Yalla Baloot will automatically complete the account deletion operation if you do not revoke the initiation. Please note that this operation is irreversible and your data will not be recovered after execution.
3.Other steps you should take should you wish to completely delete your account (i.e. disassociating your third-party network account from the Platform, if applicable).
4.This Yalla Baloot Account Deletion Policy contains the impact of account deletion on your rights and interests and other contents. Please read carefully and fully understand it and proceed with the next step of deletion after you accept all the contents of this policy;
5.To protect your account security and property rights and interests, we need to authenticate your identity (for example, verify the mobile phone number or third-party account bound to this account) for deletion application to ensure that this account is registered by you.
IV.Can I terminate my account deletion?
1.If it's been less than 30 days since you initiated the deletion, you can terminate your account deletion and activate your account automatically. After 30 days, your account and all your information will be permanently deleted, and you won't be able to retrieve your information.
2.To cancel your account deletion:
For matters not covered in this policy, please refer to the Yalla Baloot Terms of Service, Yalla Baloot Privacy Policy, as well as the rules and instructions related to Yalla Baloot during the deletion. process. At the same time, you acknowledge and accept that: even if your Yalla Baloot account is deleteled, it does not mitigate or exempt you from the relevant liabilities that you (may) need to assume in accordance with relevant laws and regulations, relevant agreements and rules.
If you have any problems in the process of Yalla Baloot account deletion that you cannot handle or have any doubts in the process, please contact Yalla Baloot customer service staff for assistance.
Any dispute arising out of or in connection with this policy, including any issues relating to the existence, validity or termination of this policy, shall be handled in accordance with the terms of the Yalla Baloot Terms of Service.
